COVID-19 Update

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Sunday May 17, 2020 - Final Update & Thank You

We hope this finds you and your family safe, and encouraged as we continue recovery from the Coronavirus pandemic. This will be our final COVID-19 weekly update, and want to take time to thank our valued customers, first responders fighting this pandemic and our employees for working together to abide by all current guidelines. We appreciate the efforts of everyone to keep our community safe.

Madera Auto Center has continued to modify business activities to comply with all federal, state and local requirements to provide a safe environment to accomodate the needs of our employees, families, customers and guests. We continue to offer services that provide for contact free interactions, if that is what our customers and guests request or require. We are here to serve you as you see fit.

In their May 12th COVID-19 Industry Guidance, the California Department of Public Health requires all dealerships employees to be screened for symptoms prior to their shift. Our team has been screening employees for COVID-19 symptoms before their shift and logging it daily since the beginning of the pandemic. The safety of all employees, customers, and families has always been our priority.

The latest set of guidelines from Madera County do not mandate the use of masks by businesses. But as a precaution, we have ordered masks that are estimated to arrive next week that we will provide to our staff and customers if they wish to use them.

WE ARE OPEN FOR ESSENTIAL SALES, SERVICE & PARTS
Our sales, service and parts departments are fully open to in-store traffic, but we will continue to offer services to our customers who wish for contact-free services during this ordeal.

UPDATED HOURS OF OPERATION:
Effective Monday, April 27, 2020, our dealership operating hours are as follows:

Sales Department:
Monday - Saturday: 8:30am - 8:00pm
Sunday: 10:00am - 6:00pm

Service & Parts Department:
Monday - Friday: 7:30am - 5:30pm
Saturday: 8:00am - 2:00pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS

Sales Alternatives

Buy Online / Express Checkout: Shop safely and conveniently from the comfort of your home using the Buy Online checkout feature to order your vehicle.
"At-Home" Test Drive: If you are interested in a particular vehicle, you can request an "at-home" test drive.
Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have.

Service & Parts

Schedule Service: maderaauto.com/serviceappmt.aspx or contact our Customer Care Center (559-674-9000, Option 1) to confirm your request.
Vehicle Pickup & Delivery: Customer within a twenty-five (25) mile radius are welcome to utilize our pickup and delivery service.
Buy Genuine Toyota Parts: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.
Buy Genuine GM Parts: maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.
At Madera Auto Center, the "new normal" is still built on our foundation of customer satisfaction, family values and supporting all our local community.

Thank you for your continued patience as we navigate through these unique times and events.

"We'll Keep You Coming Back"

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

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Saturday May 9, 2020 - Continuing to Care About Your Safety

First, we hope this finds you and your family safe, and encouraged as we enter the second phase of recovery from the Coronavirus pandemic. During the past fifty days, Madera Auto Center has continued to modify business activities to comply with all federal, state and local requirements to provide a safe environment to accomodate the needs of our employees, families, customers and guests. Our team continues to follow all required suggested practices, preventative measures and preemptime social distancing to help keep our employees, customers, and families safe.

As we officially re-open all aspects of our business to the public, we are confident that we can serve you accordingly within our sales, service and parts departments. In addition, as described below, we continue to offer services that provide for contact free interactions, if that is what our customers and guests request or require. We are here to serve you as you see fit.

The latest set of guidelines from Madera County do not mandate the use of masks by businesses. But as a precaution, we have placed an order to acquire masks that we will provide to our staff and customers if they wish to use them.

WE ARE OPEN FOR ESSENTIAL SALES, SERVICE & PARTS
Our sales, service and parts departments are fully open to in-store traffic, but we will continue to offer services to our customers who wish for contact-free services during this ordeal.

UPDATED HOURS OF OPERATION:
Effective Monday, April 27, 2020, our dealership operating hours are as follows:

Sales Department:
Monday - Saturday: 8:30am - 8:00pm
Sunday: 10:00am - 6:00pm

Service and Parts Department:
Monday - Friday: 7:30am - 5:30pm
Saturday: 8:00am - 2:00pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS

Sales Alternatives

Buy Online / Express Checkout: Shop safely and conveniently from the comfort of your home using the Buy Online checkout feature to order your vehicle.

"At-Home" Test Drive: If you are interested in a particular vehicle, you can request an "at-home" test drive.

Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have.

Service & Parts

Schedule Service: maderaauto.com/serviceappmt.aspx or contact our Customer Care Center (559-674-9000, Option 1) to confirm your request.

Vehicle Pickup & Delivery: Customer within a twenty-five (25) mile radius are welcome to utilize our pickup and delivery service.

Buy Genuine Toyota Parts: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.

Buy Genuine GM Parts: maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

We will continue to keep you updated every week on the state of our operations. View our prior communications here. At Madera Auto Center, the "new normal" is still built on our foundation of customer satisfaction, family values and supporting all our local community.

Thank you for your continued patience as we navigate through these unique times and events.

"We'll Keep You Coming Back"

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

Saturday May 2, 2020 - Ready to Help in May

We hope the new month brings our community more assurance as we battle this pandemic, and that you and your family are safe. We continue to be here to care for your automotive needs as we begin recovery from these challenging days.

WE ARE OPEN FOR ESSENTIAL SALES, SERVICE & PARTS
Our Sales, Service & Parts departments are fully open to in-store traffic, but we will continue to offer services to our customers who wish for contact-free services during this ordeal.

Our team continues to practice preventative measures and preemptive social distancing to help keep our employees, customers, and families safe. We are abiding with all federal, state, and local guidelines to ensure the safety of our community.

UPDATED HOURS OF OPERATION:
Effective Monday, April 27, 2020, our dealership operating hours are as follows:

Sales Department:
Monday - Saturday: 8:30am - 8:00pm
Sunday: 10:00am - 6:00pm

Service and Parts Department:
Monday - Friday: 7:30am - 5:30pm
Saturday: 8:00am - 2:00pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

We will continue to keep you updated every week on the state of our operations. View our prior communications here. At Madera Auto Center, the "new normal" is still built on our foundation of customer satisfaction, family values and supporting all our local community.

Thank you for your continued patience as we navigate through these unique times and events.

"We'll Keep You Coming Back"

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

unday April 26, 2020 - COVID-19 Update #StrongerAfterThis

We hope you and your family are safe, and we continue to be here to care for your automotive needs as we begin recovery from these challenging days. Our team is keeping its spirits high and remains optimistic as we get through this together.

As a reminder, our dealership is OPEN for essential Sales, Service & Parts.

Last week, auto sales were included in the federal government's revised guidance on the essential critical infrastructure workforce. Our sales department has since opened up it's functionality to include in-store interactions for those looking to purchase a vehicle at the dealership, in addition to our online sales alternatives.

Our team continues to practice preventative measures and preemptive social distancing to help keep our employees, customers, and families safe. All federal, state, and local guidelines are being complied with to ensure the safety of our community. View MAC COVID-19 preventative measures video.

We will continue to keep you updated every week on the state of our operations. View our prior communications below. At Madera Auto Center, the "new normal" is still built on our foundation of customer satisfaction, family values and supporting all our local community.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS
Our Sales, Service & Parts departments are fully open to in-store traffic, but we will continue to offer the following services to our customers who wish for contact-free services during this ordeal:

Sales Alternatives
Buy Online / Express Checkout: Shop safely and conveniently form the comfort of your home using the Buy Online checkout feature to order your vehicle.

"At-Home" Test Drive: If you are interested in a particular vehicle, you can request an "at-home" test drive.

Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have.

Service & Parts
Schedule Service: maderaauto.com/serviceappmt.aspx or contact our Customer Care Center (559-674-9000, Option 1) to confirm your request.

Vehicle Pickup & Delivery: Customer within a twenty-five (25) mile radius are welcome to utilize our pickup and delivery service.

Buy Genuine Toyota Parts: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.

Buy Genuine GM Parts: maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Special Requests
Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

UPDATED HOURS OF OPERATION:
Effective Monday, April 27, 2020, our dealership operating hours will be as follows:

Sales Department:
Monday - Saturday: 8:00am - 8:00pm
Sunday: 10:00am - 6:00pm

Service and Parts Department:
Monday - Friday: 7:30am - 5:30pm
Saturday: 8:00am - 2:00pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

Thank you for your continued patience as we navigate through these unique times and events.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

"We'll Keep You Coming Back"

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

Saturday April 18, 2020 - ToyotaCare & Essential Auto Sales

We hope you and your family are safe, and we continue to be here for you in any way necessary as we begin recovery from these challenging days. Thank you to all first responders, healthcare professionals, and those still working keeping this country running during these difficult times.

Our dealership is OPEN for essential Sales, Service & Parts to care for your automotive needs.

We are happy to report that yesterday, the federal government revised its guidance on the essential critical infrastructure workforce. The revised guidance now specifically states that the following workers are essential: "Workers critical to the manufacturing, distribution, sales, rental, leasing, repair, and maintenance of vehicles and other transportation equipment (including electric vehicle charging stations) and the supply chains that enable these operations to facilitate continuity of travel-related operations for essential workers." This allows vehicle sales in California to continue, so long as dealerships follow required health guidelines.

Our team continues to practice preventative measures and preemptive social distancing to help keep our employees, customers, and families safe. All federal, state, and local guidelines are being complied with to ensure the safety of our community. View MAC COVID-19 preventative measures video.

Due to the current COVID-19 situation, ToyotaCare Maintenance Coverage has been extended from 24 months or 25,000 miles, whichever comes first, to 28 months or 28,000 miles, whichever comes first. This helps ensure customers do not miss out on the opportunity to redeem their ToyotaCare services. Applicable to new Toyota vehicles purchased from March 2, 2018 - May 31, 2020. Schedule your service appointment today, with FREE vehicle pickup and delivery available.

We will continue to keep you updated every week on the state of our operations. View prior communications. At Madera Auto Center, the "new normal" is still built on our foundation of customer satisfaction, family values and supporting all our local community.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS:
Sales Alternatives
On behalf of Madera Chevrolet, we are proud to extend GM's savings offer to first responders and healthcare professionals on select new vehicles. View First Responder Discount eligibility.

Buy Online / Express Checkout: Shop safely and conveniently form the comfort of your home using the Buy Online checkout feature to order your vehicle.

"At-Home" Test Drive: If you are interested in a particular vehicle, you can request an "at-home" test drive.

Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have.

Service & Parts
We have been made aware that there may be delays in receiving parts from the General Motors and Toyota parts distribution centers, which may lead to an increase in the length of time to complete certain repairs.

Our team is doing everything possible to secure parts to mitigate any delay, but we thank you in advance for your patience in the event of a longer than average repair time. We will notify you in advance, and keep you updated as we receive information regarding any delayed order.

Schedule Service: maderaauto.com/serviceappmt.aspx or contact our Customer Care Center (559-674-9000, Option 1) to confirm your request.

Vehicle Pickup & Delivery: Customer within a twenty-five (25) mile radius are welcome to utilize our pickup and delivery service.

Buy Genuine Toyota Parts: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.

Buy Genuine GM Parts: maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

UPDATED HOURS OF OPERATION:
Effective Monday, March 23, 2020, our dealership operating hours will be as follows:

Sales Department:
Monday - Friday: 8am - 5pm
Saturday & Sunday: 10am - 5pm

Service and Parts Department:
Monday - Friday: 8am - 5pm
Saturday: 8am - 12pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

Thank you for your continued patience as we navigate through these unique times and events.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

"We'll Keep You Coming Back"

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

Saturday April 11, 2020 - First Responder Discount

May this Easter celebration be a turning point as we begin recovery from these challenging days and unite us as a Nation. We hope you and your family are safe, and we continue to be here for you in any way necessary.

We also want to take time to say thank you to all first responders, healthcare professionals, and those still working keeping this country running during these difficult times. Your bravery and sacrifice do not go unnoticed. On behalf of Madera Chevrolet, we are proud to extend GM's savings offer to first responders and healthcare professionals on select new vehicles. View First Responder Discount eligibility.

As a reminder, our dealership is OPEN for essential Service, Parts and Online Sales alternatives.

We are ready to help care for your automotive needs. Our team continues to practice preventative measures and preemptive social distancing to help keep our employees, customers, and families safe. All federal, state, and local guidelines are being complied with to ensure the safety of our community. View MAC COVID-19 preventative measures video.

We will continue to keep you updated every week on the state of our operations. View prior communications. At Madera Auto Center, the "new normal" is still built on our foundation of customer satisfaction, family values and supporting all our local community.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS:
Sales Alternatives

Buy Online / Express Checkout: Shop safely and conveniently form the comfort of your home using the Buy Online checkout feature to order your vehicle.
"At-Home" Test Drive: If you are interested in a particular vehicle, you can request an "at-home" test drive.
Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have.

Our team is doing everything possible to secure parts to mitigate any delay, but we thank you in advance for your patience in the event of a longer than average repair time. We will notify you in advance, and keep you updated as we receive information regarding any delayed order.

Schedule Service: maderaauto.com/serviceappmt.aspx or contact our Customer Care Center (559-674-9000, Option 1) to confirm your request.
Vehicle Pickup & Delivery: Customer within a twenty-five (25) mile radius are welcome to utilize our pickup and delivery service.
Buy Genuine Toyota Parts: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.
Buy Genuine GM Parts: maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

UPDATED HOURS OF OPERATION:
Effective Monday, March 23, 2020, our dealership operating hours will be as follows:

Sales Department:
Monday - Friday: 8am - 5pm
Saturday & Sunday: 10am - 5pm

Service and Parts Department:
Monday - Friday: 8am - 5pm
Saturday: 8am - 12pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

Please note that the Sales Department is only open and available for any emergency situations, in compliance with the statewide shelter-in-place order. Only a skeleton crew will be available. Thank you for your continued patience as we navigate through these unique times and events.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

"We'll Keep You Coming Back"

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

Friday April 3, 2020 - COVID-19 Parts Update

We have been made aware that there may be delays in receiving parts from the General Motors and Toyota parts distribution centers, which may lead to an increase in the length of time to complete certain repairs. Our team is doing everything possible to secure parts to mitigate any delay, but we thank you in advance for your patience in the event of a longer than average repair time. We will notify you in advance, and keep you updated as we receive information regarding any delayed order.

We will continue to keep you updated every week on the state of our operations. View prior communications here.

We hope you and your family are safe as we know that these are challenging times, and we continue to be here for you in any way necessary. Our dealership is open for essential business services and vehicle sales alternatives to serve your automotive sales and service needs as best as possible.

Our team is practicing preventative measures and preemptive social distancing to help keep our employees, customers, and families safe. All federal, state, and local guidelines are being complied with to ensure the safety of our community.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS:
Sales Alternatives

Parts Orders

For Genuine Toyota Parts, order online at: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.
For Genuine General Motors Parts, order online at: maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Service

Vehicle pickup and delivery for any service customer within a twenty-five (25) mile radius. You may either schedule online or call our Customer Care Center (559-674-9000, Option 1) to confirm your request.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

UPDATED HOURS OF OPERATION:
Effective Monday, March 23, 2020, our dealership operating hours will be as follows:

Sales Department:
Monday - Friday: 8am - 5pm
Saturday & Sunday: 10am - 5pm

Service and Parts Department:
Monday - Friday: 8am - 5pm
Saturday: 8am - 12pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

Please note that the Sales Department is only open and available for any emergency situations, in compliance with the statewide shelter-in-place order. Only a skeleton crew will be available. Thank you for your continued patience as we navigate through these unique times and events.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

Tuesday March 31, 2020 - #StrongerAfterThis

This is an update to our prior commmunications (view below). Most importantly, we hope you and your family are safe as we know that these are challenging times. Please know that we continue to be here for you in any way necessary.

We are open for essential business services and vehicle sales alternatives to serve your automotive sales and service needs as best as possible. Rest assured, our team is practicing preventative measures and preemptive social distancing to help keep our employees, customers, and families safe. All federal, state, and local guidelines are being complied with to ensure the safety of our community.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS:

Sales Alternatives

Buy Online / Express Checkout: Shop safely and conveniently from the comfort of your home using the Buy Online checkout feature to order your vehicle.

"At-Home" Test Drive: If you are interested in a particular vehicle, you can request an "at-home" test drive.

Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have.

Parts Orders

For Genuine Toyota Parts, order online at: parts.maderatoyota.com or contact our Toyota parts professionals directly at 559-674-9000 Option 3.

For Genuine General Motors Parts, order online at: www.maderachevrolet.com/PartsOrderForm or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Service

Vehicle pickup and delivery for any service customer within a twenty-five (25) mile radius. You may either schedule online or call our Customer Care Center (559-674-9000, option 1) to confirm your request.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

UPDATED HOURS OF OPERATION:
Effective Monday, March 23, 2020, our dealership operating hours will be as follows:

Sales Department:
Monday - Friday: 8am - 5pm
Saturday & Sunday: 10am - 5pm

Service and Parts Departments:
Monday - Friday: 8am - 5pm
Saturday: 8am - 12pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

Please note that the Sales Department is only open and available for any emergency situations, in compliance with the statewide shelter-in-place order. Only a skeleton crew will be available. Thank you for your continued patience as we navigate through these unique times and events.

We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

Saturday March 21, 2020 - Business Continuity Plan

This is a follow-up to our prior correspondence of last Friday, March 13, 2020: Madera Auto Center, including Madera Toyota and Madera Chevrolet, is open for essential business services and vehicle sales alternatives.

The situation regarding coronavirus (COVID-19) continues to evolve by the hour, and we felt it was important to share with you the most recent actions we are taking to protect the well-being of our employees, customers, guests and outside vendors as we remain open for business.

On March 19, 2020, Governor Newsom issued Executive Order N-33-20 “Safer At Home,” ordering California residents to stay in their homes except for those activities deemed “essential.” As defined by the Cybersecurity and Infrastructure Security Agency (CISA) in their “Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response" auto repair facilities, including parts sales, are considered “essential” businesses, and are allowed to remain open. This does not include the sale of new and used vehicles at our location, but does allow alternatives as noted below.

Madera Auto Center has initiated a Business Continuity Plan, guided by the provisions of the Executive Order and the recommendations of the Centers for Disease Control (CDC) and local health officials.

THE STEPS WE ARE TAKING:

Open For Essential Business: Based upon the guidance we have received and increased measures we have implemented to keep all aspects of our business location and grounds clean and safe, we are operating all departments of the dealership—simply put, we are open to serve the needs of our customers pursuant to and in accordance with the above. With that said, we are taking every precaution to ensure that you will feel safe on our dealership premises, and providing alternatives to shop and buy your next vehicle online.

Social Distancing: We continue to practice preemptive social distancing measures; employees who feel sick are instructed to remain at home; all surface areas and frequently touched areas are cleaned and disinfected frequently, which includes the cleaning of surface areas of customer vehicles in our shop for service and repair. All Madera Auto Center staff members are intimately familiar with these preventative measures.

SERVICES WE ARE OFFERING TO OUR CUSTOMERS AND GUESTS:

Sales Alternatives

Buy Online / Express Checkout: Shop safely and conveniently from the comfort of your home using the BUY ONLINE checkout feature to order your vehicle available at maderatoyota.com, maderachevrolet.com and maderaauto.com. We are equipped to provide you with a complete transaction through final at-home purchase delivery.

“At-Home” Test Drive: If you are interested in a particular vehicle, you can request an “at-home” test drive. If you decide to purchase, we will bring the paperwork to your home. Simply put, we will come to your curbside and accommodate your needs to the best of our abilities. Be assured that we will follow all necessary federal, state and local laws regarding those steps to help prevent the spread of COVID-19 along with automotive compliance regulations.

Customer Care Center: Feel free to contact 559-674-9000 Option 2 for more information on any sales questions or options you may have. We look forward to assisting you through this process.

Parts Orders

For Genuine Toyota Parts, order online at: parts.maderatoyota.com
Or contact our Toyota parts professionals directly at 559-674-9000 Option 3.

For Genuine General Motors Parts, order online at: www.maderachevrolet.com/PartsOrderForm
Or contact our Chevy parts professionals directly at 559-674-9000 Option 3.

Service

Vehicle pickup and delivery for any service customer within a twenty-five (25) mile radius. If you are unable to visit the dealership, or don’t feel comfortable being outside, we’ll make sure that we make it easy for you to have repairs or service work performed, including any required factory safety campaigns. You may either schedule online or call our Customer Care Center (559-674-9000, option 1) to confirm your request.

Special Requests

Have a special request? Just call our Customer Care Center at 559-674-9000 Option 2 and we will do our best to assist you.

UPDATED HOURS OF OPERATION:
Effective Monday, March 23, 2020, our dealership operating hours will be as follows:

Sales Department:
Monday - Friday: 8am - 5pm
Saturday & Sunday: 10am - 5pm

Service and Parts Departments:
Monday - Friday: 8am - 5pm
Saturday: 8am - 12pm
Sunday: Closed

Online: Fully open for business. 24 hours per day, 7 days per week.

Please note that the Sales Department is only open and available for any emergency situations, as the Governor’s order at this time prohibits any non-essential activities, which includes new and used vehicle sales. Only a skeleton crew will be available. We will keep you updated if this situation changes. You should take advantage of our on-line virtual showroom and related departments as noted above.

Thank you for your continued patience as we navigate through these unique times and events. We are OPEN FOR BUSINESS and remain committed to serving your automotive sales and service needs as best as possible under these circumstances.

Sincerely,

Marty Mayfohrt
Dealer Principal and General Manager

#StrongerAfterThis

Friday March 13, 2020 - A Message from Madera Toyota

At Madera Toyota, the health and safety of our employees, customers, and guests is our highest priority.

With the uncertainty of the outbreak of COVID-19 (Novel Coronavirus), we would like to assure you that we are closely monitoring the situation, and the state of the impact on our country and businesses. We are familiar with the Centers for Disease Control and Prevention (CDC) everyday guidelines to prevent the spread of any respiratory illness including COVID-19, and are actively practicing the recommended precautions to maintain a safe environment. We have met personally with each of our management staff and employees, and have reviewed the everyday guidelines noted above, and are actively monitoring compliance within the dealership premises.

Steps we are taking:

Encouraging employees and customers to practice guidelines from the CDC, including 1) Wash your hands with soap and water for at least 20 seconds; 2) Avoiding close contact with people who are sick; 3) Avoid touching your eyes, nose and mouth; and 4) Cover your cough or sneeze with your arm (instead of hands) or a tissue, and then dispose of the tissue.
Disinfecting frequently touched areas such as door handles, tables and countertops several times throughout the day.
Mandating that employees stay home if they are sick.
Monitor the latest prevention instructions from local, state and Federal health authorities.
Promptly respond to and address any condition which may occur that is directly related to COVID-19.
Establish an “action and response plan” for any occurrence of COVID-19 within the dealership premises, including notification of all required health authorities for guidance.

We will continue to monitor this situation and provide any additional information as we receive it. Thank you for your cooperation as we work together to keep our employees, customers, guests and their respective families safe.